FAQS
Explore our FAQ section for quick answers to your questions about our products, ordering process, and more. For further assistance, we're just a message away!
About Maison Memoire
At Maison Memoire, we transform love stories into custom designs which you can wear or display at home.
Our designs are handmade and personalized for each order and we assure that every design in unique, just like your love story or memory.
How To Order
-Place the order: Select your art canvas - hoodie, sweatshirt, totebag or framed wall art, and upload your design.
-Art Preview (Up to 48hours): Our team of designers will start drawing your design and you will receive an email to approve it up to the 48hours after you have placed your order.
-Changes to the design: You are welcomed to request the changes you wish for the design to be perfect. Our team of designers is ready to help you out and we value your opinion and satisfaction or gratitude.
-Production (1 to 3 days): After you approve the design, we will send it to production which usually takes 1 to 3 days.
-Track your order: There is a section on our website where you can see your order status - feel free to check everytime to make sure you know your stage order and how long will it take to have your design at home.
-Preparation & Shipping: Once your order is complete, our team will prepare it for shipping. For detailed delivery times, please check our Shipping Policy.
-Quick delivery: If you are in a hurry to get your love design, we can help you out. Select 'Quick delivery or First in Line option after adding your product to the cart. There are also different shipping options available at the checkout.
As our designs are specially handmade for which person, we don't have the chance to get previews for the designs. However, we only send the design for production once you approve it, and you can make as many changes as you wish in order to be at your contentment. If you wish, we can also help you choosing your design in case you are undecided.
Send us an email at hello@maisonmemoire.com and we will answer back as soon as possible.
Design Process
Each design is handmade, unique and we need your approval to turn your design into a piece of art. As we ask you to approve it we also ask you to give us feedback too if you feel the design needs any changes or is not how you pictured it. We will make the necessary changes for it to be perfect for you.
No, we can design anything you wish. Our creative team is amazing and has done different works - we can design not only couples and families, but also pets and landscapes.
If you have any special request please contact us at hello@maisonmemoire.com. We are more than happy to help you create your special memory!
Absolutely! If you have too many amazing memories and are having some difficulties in choosing your favorite, we can help you out. Send us an email at hello@maisonmemoire.com and we will answer back as soon as possible.
Yes, we can. You can send us two pictures from each person so that we combine them and make a design of you together! Send us an email at hello@maisonmemoire.com and we will help you choose the pictures.
If no feedback or response is provided within 3 days, your design will be automatically approved.
Order Management
-Design Preview (up to 48 hours): As soon as we receive your order, your design will be with our creative team. You will receive an email up to 48hours after the order placement with your design, for you to approve it. We kindly ask you to take your time checking the design out.
-Production (1 to 3 Business days): After we get your approval, your design will go to production which will take from 1 to 3 Business days.
-Shipping (6 to 8 Business days): As we resume the production, your product will be securely packed and shipped. Shipment usually takes from 6 to 8 Business days, and you will safely receive the order on your doorstep.
If you have any more questions related to delivery times, please check our Shipping Policy.
Due to the highly personalized nature of our embroidered apparel and hand-drawn wall art frames, we are unable to offer refunds or accept cancellations once an order has been placed.
If you request more information, please check our Refund Policy.
If you have made an order at Maison Memoire more than 48hours ago and you haven't received an email from us, please kindly check your spam folder.
In case there's no email in there, please send us an email as soon as possible to hello@maisonmemoire.com - we don't know what happened, but it might could be a bounce-back issue. As soon as you get in contact with us, we will help you out.
Shipping
For now, we just ship to the US.
All our payments are currently processed in United States Dollars.
Collaboration and Contact
We truly appreciate your interest in working with us! Please contact us at hello@maisonmemoire.com. Our marketing team will get back to you as soon as possible.
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